IMPORTANT NOTICE TO UNAUTHORISED RESELLERS
IMPORTANT NOTICE TO UNAUTHORISED RESELLERS
Our website is intended for customers purchasing our products for their own use. We do not permit purchases from our website for the purpose of third-party resale.
For clarity, purchasing our products to include in gift boxes, gift hampers, bundles, subscription boxes or any other products or packages that are then sold to your customers is considered resale and is not permitted.
This applies whether our products are resold individually, incorporated into another product or package, or offered as part of a larger commercial sale.
Unfortunately, unauthorised resale has become an ongoing issue for our business. In some instances, the correspondence and demands we receive following an order cancellation make it apparent that the purchaser had already advertised, sold or committed our products to their own customer. This may also assist us in identifying purchasing patterns or accounts associated with unauthorised resale.
Orders identified or suspected as being placed for resale may be declined or cancelled at our discretion.
If you purchase an item from us and advertise, offer or sell that item to your own customer, you do so entirely at your own risk.
For example, if you purchase an item from us for $19.99 and advertise or sell it elsewhere for $54.99, we are not responsible for your commitment to your customer, your expected profit, marketplace penalties, negative feedback, cancelled sales or any other loss you may experience if your order with us is subsequently cancelled.
The fact that you have already sold, advertised or promised our product to somebody else does not create an obligation for us to fulfil your order.
If an unauthorised reseller's order is cancelled, any consequences arising from commitments made to their own customers are the reseller's responsibility, not ours.
Our retail website is not to be used as a supply or fulfilment source for another business.
Where we become aware of unauthorised resellers engaging in conduct that infringes our rights, misrepresents their relationship with our business, misuses our intellectual property or otherwise causes loss or damage to our business, we reserve the right to take appropriate legal action, including seeking injunctive relief and/or pursuing a claim for damages where applicable.
Thank you for your understanding and for respecting our ordering and resale policies.
ORDER CANCELLATIONS / OUT OF STOCK
Occasionally, we may need to cancel an order after it has been placed. There are a number of circumstances in which an order may be unable to proceed.
These may include:
- An item becoming unavailable or being found to be out of stock
- Warehouse or inventory issues
- Incorrect, incomplete or problematic delivery information
- Courier or delivery restrictions
- Customs or international shipping issues
- Fraud, security or payment verification flags
- Orders identified as being placed for unauthorised resale
- Unreasonable order or fulfilment expectations
- Previous transaction or account issues
- Circumstances where we choose not to enter into or continue a transaction
We reserve the right to decline, cancel or refuse any order, at any time, at our discretion.
IF YOUR ORDER IS CANCELLED
If we determine that an order cannot be fulfilled, any applicable refund will be processed once we are aware that fulfilment cannot proceed.
Where an item is temporarily unavailable or out of stock, we may first attempt to locate stock from another warehouse or fulfilment location in an effort to fulfil your order.
If we are unable to fulfil the order, any applicable refund will be processed back to the original payment method.
We are not obligated to provide individual notification or a detailed explanation regarding an order cancellation.
We will not enter into correspondence regarding our internal warehouse, inventory, security, fraud-prevention, fulfillment or trading decisions.
Please understand that an order being successfully placed through our website does not remove our right to subsequently decline or cancel that order.
Our priority in the event that an order cannot be fulfilled is to ensure that any applicable refund is processed once we are aware that fulfilment will not proceed.