PRIVACY POLICY

1. ABOUT THIS PRIVACY POLICY

Baby Boho respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains how Baby Boho (“Baby Boho”, “we”, “us” or “our”) may collect, use, store and disclose personal information when you visit our website, make a purchase, contact us, subscribe to communications or otherwise interact with our business.

By using our website or providing personal information to us, you acknowledge the practices described in this Privacy Policy.

2. INFORMATION WE MAY COLLECT

Depending on how you interact with Baby Boho, we may collect information including:

  • Your name
  • Email address
  • Telephone number
  • Billing and shipping address
  • Order and purchase information
  • Information you provide when contacting us
  • Account information, where applicable
  • IP address
  • Browser and device information
  • Website activity and interaction information
  • Cookie and similar technology information
  • Marketing preferences and communication history
  • Information required for fraud prevention, payment verification and website security

We only collect information that is reasonably required for our business operations, website functionality and the provision of our products and services.

3. PAYMENT INFORMATION

Payments made through our website are processed using Shopify and/or the applicable third-party payment provider selected during checkout.

Payment providers may collect and process payment information necessary to complete your transaction.

Baby Boho does not independently require access to your complete payment card details in order to process your purchase where those details are securely handled by the applicable payment provider.

The handling of payment information by a payment provider may also be subject to that provider's own privacy and security practices.

4. HOW WE USE YOUR INFORMATION

We may use personal information to:

  • Process and fulfil orders
  • Arrange payment, shipping and delivery
  • Communicate with you regarding an order or enquiry
  • Provide customer service
  • Maintain appropriate transaction and business records
  • Detect, investigate and prevent fraud, suspicious transactions or misuse of our website
  • Protect Baby Boho, our customers and our website
  • Identify purchasing or account activity that may breach our store policies
  • Improve our website, products and services
  • Analyse website usage and performance
  • Provide marketing communications where you have subscribed or where otherwise permitted
  • Meet our legal, regulatory, accounting and business obligations
  • Enforce our Terms of Service and other store policies

We may also use information where reasonably necessary to establish, exercise or protect our legal rights.

5. ORDER, FRAUD & SECURITY INFORMATION

We may use order, account, payment, device, address and transaction information for fraud prevention, security and risk assessment.

Orders or activity identified as potentially fraudulent, suspicious, high-risk or inconsistent with our store policies may be reviewed.

Information may also be used to identify purchasing patterns, accounts or transactions associated with unauthorised resale or other misuse of our retail website.

We are not required to disclose our internal fraud-prevention, security or risk-assessment processes.

6. SHOPIFY

Our online store is hosted by Shopify, which provides the ecommerce platform that enables us to operate our online store.

As part of providing these services, Shopify may process information relating to your use of our website and transactions.

Shopify's handling of personal information is governed by its own applicable privacy policies and practices.

7. THIRD-PARTY SERVICE PROVIDERS

We use third-party providers to assist us in operating our website and business.

These may include providers involved in:

  • Website hosting and ecommerce
  • Payment processing
  • Order processing
  • Warehousing and fulfilment
  • Shipping and courier services
  • Email and communications
  • Website analytics
  • Advertising and marketing
  • Fraud prevention and security
  • Information technology and website functionality

We may provide these parties with information reasonably necessary for them to perform their services.

Some third-party providers may operate or process information outside Australia.

Where you use a third-party service through our website, your information may also be subject to that provider's privacy practices.

8. SHIPPING & FULFILMENT

Information necessary to deliver your purchase may be provided to warehouses, fulfilment providers, postal services, couriers and other delivery providers involved in processing and delivering your order.

This may include information such as your name, delivery address, telephone number, email address and relevant order information.

As Baby Boho may use Australian and overseas warehouses and multiple shipping providers, information required to fulfil and deliver an order may be processed or accessed outside Australia.

9. COOKIES & SIMILAR TECHNOLOGIES

Our website may use cookies, pixels and similar technologies.

These technologies may be used to:

  • Operate essential website functions
  • Remember preferences
  • Maintain shopping-cart functionality
  • Understand how visitors use our website
  • Improve website performance
  • Assist with security and fraud prevention
  • Measure advertising or marketing performance
  • Provide relevant advertising where applicable

You may be able to control or disable certain cookies through your browser or device settings. Disabling cookies may affect some website functionality.

10. ANALYTICS & ADVERTISING

We may use analytics, advertising and marketing services to understand how customers interact with our website and to measure or improve our advertising.

These services may collect information through cookies, pixels or similar technologies.

Depending on your settings and the services being used, information about your interactions with our website may be processed by third-party advertising or analytics providers in accordance with their own privacy policies.

11. EMAIL MARKETING

Where you subscribe to receive marketing communications from Baby Boho, we may use your contact information to send you information about products, promotions, new arrivals or other store updates.

You may unsubscribe from marketing emails using the unsubscribe option provided in those communications.

Unsubscribing from marketing communications does not prevent us from sending transactional or service-related communications where required in connection with an order, account or enquiry.

12. DISCLOSURE OF INFORMATION

We do not sell your personal information as a customer database to unrelated businesses.

We may disclose information where reasonably necessary:

  • To process and fulfil your order
  • To payment providers
  • To warehouses and fulfilment providers
  • To postal, courier and delivery providers
  • To technology and website service providers
  • To fraud-prevention and security providers
  • To professional advisers where required
  • To comply with applicable law, legal process or regulatory requirements
  • To investigate suspected fraud or unlawful conduct
  • To establish, exercise or defend our legal rights
  • To protect Baby Boho, our customers or others from fraud, misuse or harm

13. INTERNATIONAL PROCESSING

Baby Boho operates an online business that may use service providers, warehouses, technology platforms and delivery providers located outside Australia.

As a result, information necessary to operate our business or fulfil an order may be transferred to, stored in or processed in other countries.

Privacy and data-protection laws in those countries may differ from Australian laws.

14. SECURITY

We take reasonable measures to protect personal information from unauthorised access, loss, misuse, interference, alteration or disclosure.

However, no website, internet transmission or electronic storage system can be guaranteed to be completely secure.

Customers are responsible for maintaining the security of their own devices, accounts and passwords.

15. RETENTION OF INFORMATION

We may retain personal information for as long as reasonably necessary for the purposes for which it was collected and to meet our legal, accounting, taxation, fraud-prevention, dispute-resolution and business record-keeping requirements.

Information that is no longer reasonably required may be deleted, destroyed or de-identified where appropriate.

16. CHILDREN'S PRIVACY

Baby Boho sells children's and baby products, but our website and online store are intended for use by adults purchasing products.

We do not knowingly seek to collect personal information directly from children through our online store.

Parents and guardians should not provide unnecessary personal information about children when contacting us or placing an order.

17. ACCESSING OR CORRECTING YOUR INFORMATION

If personal information we hold about you is incorrect or requires updating, you may contact us to request that it be corrected.

You may also contact us regarding access to personal information we hold about you, subject to any applicable legal limitations or exceptions.

We may need to verify your identity before responding to a request involving personal information.

18. PRIVACY QUESTIONS OR CONCERNS

If you have a question or concern regarding the way Baby Boho handles personal information, please contact us through the Contact page on our website.

Please provide sufficient information for us to understand and respond to your enquiry.

19. THIRD-PARTY LINKS

Our website may contain links to websites or services operated by third parties.

Once you leave our website or interact with a third-party service, Baby Boho is not responsible for that third party's privacy practices.

We recommend reviewing the privacy policy of any third-party website or service you choose to use.

20. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology, legal requirements or privacy practices.

The current version will be published on our website.

We recommend reviewing this Privacy Policy periodically for changes.

CONTACT

For privacy-related questions or requests, please contact Baby Boho through the Contact page on our website.