RETURN POLICY


Please read our Returns Policy carefully before making a purchase.

Baby Boho accepts change-of-mind returns on eligible items only, subject to the conditions and exclusions outlined below.

Approved change-of-mind returns are issued as store credit. We do not provide refunds for change-of-mind returns.

CHANGE-OF-MIND RETURNS

If you wish to return an eligible item, you must contact us within 7 days of receiving your order.

You do not need to provide a reason for an eligible change-of-mind return.

To qualify for a return, the item must be:

  • Unworn
  • Unused
  • In the condition in which it was received
  • Eligible for return under this policy

Once we acknowledge your return request, we will send you a confirmation email and provide the Australian address to which the item must be returned.

The return must be sent within 7 days from the date of our confirmation email.

Returns must not be sent without first contacting us and receiving the return address and instructions.

RETURN POSTAGE

Customers are responsible for arranging and paying the postage costs for change-of-mind returns.

Original shipping and handling charges are non-refundable.

Return postage is also at the customer's expense.

We recommend using tracked postage and retaining your tracking information until your return has been received and processed.

STORE CREDIT

Once your eligible return has been received and processed, a store credit code will be issued within approximately 72 hours of receipt.

Store credit codes may be used towards products available through the Baby Boho website.

Store credit codes are valid for 4 weeks from the date of issue.

Store credit issued for a change-of-mind return cannot be redeemed for cash.

ITEMS NOT ELIGIBLE FOR CHANGE-OF-MIND RETURNS

The following items are not eligible for change-of-mind returns:

  • Hair accessories
  • Jewellery
  • Shoes
  • Bibs and booties
  • Hair brushes
  • Tights, stockings and socks
  • Plush toys
  • Rattles
  • Comforters
  • Birth announcements
  • Décor and plaques
  • Accessories
  • Gift boxes
  • Mystery bundles
  • Fill a Bag purchases
  • Lucky Scoops
  • Bundles and bargain bundles
  • $19.99 clothing items
  • Clearance items
  • Sale or reduced items
  • Specials, special-price items and special deals
  • Items purchased using a discount or promotional code

Please choose carefully when purchasing any of the above items, as change-of-mind returns are not accepted on these products.

MANUFACTURING FAULTS OR INCORRECT ITEMS

Occasionally, an item may arrive with a manufacturing fault or an incorrect item may be supplied. If this occurs, please contact us promptly.

We will need you to establish the issue so that it can be properly assessed and, where applicable, raised with our manufacturer or supplier.

We may ask you to provide 4–5 clear photographs showing the item and the reported manufacturing fault or incorrect item.

If a manufacturing fault is established from the photographs provided, we will provide you with the appropriate return address and instructions.

Once the item has been received, it will be inspected to confirm that the manufacturing fault corresponds with the issue reported.

Where a manufacturing fault is confirmed, the appropriate remedy will be arranged. Depending on the circumstances, this may include having the item repaired or providing a replacement.

Where a replacement is being provided, it will generally be processed within 72 hours of receipt and assessment of the returned item. Our normal shipping and delivery timeframes will then apply.

If a replacement cannot be provided because the item is unavailable or out of stock, an applicable refund will be processed.

SIZING, COLOUR & PRODUCT SELECTION

Please check product descriptions, sizing information and photographs carefully before purchasing.

Sizing may vary between products and manufacturers. Colours may also appear slightly different depending on screens, devices, lighting and display settings. Use flat lay images as your best reference. 

Selecting an incorrect size, changing your mind about a colour or style, or deciding that an item is no longer wanted is considered a change of mind and is subject to the eligibility requirements and exclusions in this policy.

HOW TO MAKE A RETURN

To request a change-of-mind return:

  1. Ensure your item qualifies for return under this policy.
  2. Contact Baby Boho within 7 days of receiving your order.
  3. Wait for our confirmation email and Australian return address.
  4. Send the approved return within 7 days from the date of our confirmation email.
  5. Retain your return tracking information until your return has been received and processed.

Returns sent without prior approval, or outside the applicable return timeframe, may not be accepted.

Thank you for shopping with Baby Boho.