AUSTRALIA WIDE SHIPPING

We are an Australian owned and operated business. 

Thank you for shopping with Baby Boho. Please read our Shipping policy before placing your order so you are familiar with our processing, delivery and tracking procedures.

Flat Rate Shipping & Handling: $11.99 AUD per order

All parcels include tracking.

We do not currently offer express shipping.

PROCESSING & DELIVERY TIMES

Processing Time

Orders are generally processed and dispatched within 1–3 business days from the date of ordering.

Standard Delivery

Please allow approximately 7–14 business days after processing for standard delivery.

Processing and delivery timeframes are estimates and are not guaranteed delivery dates.

Delivery may occasionally take longer due to circumstances outside our control, including courier delays, public holidays, peak periods, weather events, customs processing or other transport disruptions.

WHERE YOUR ORDER MAY BE SHIPPED FROM

Baby Boho is an Australian business and we process and ship orders using both our Australian-based warehouse and our overseas warehouse, depending on where stock is available.

Your order may therefore be shipped from Australia or directly from our overseas warehouse.

The warehouse used to fulfil your order is determined by factors including stock availability and the most efficient method of getting your order to you.

ORDERS MAY ARRIVE IN MORE THAN ONE PARCEL

Depending on where individual items are located, an order containing multiple products may be sent in separate parcels.

This means items purchased together may not necessarily arrive at the same time.

Separate parcels may also have different tracking numbers or be handled by different carriers.

Please do not assume that an item is missing simply because another part of your order has arrived first.

TRACKING YOUR ORDER

You will receive an order confirmation email after your purchase.

We do not send any further email updates regarding the progress of an order.

Your order status and available tracking information can be accessed using the VIEW YOUR ORDER button located in your order confirmation email.

Please retain the confirmation email until your order has been delivered.

If you cannot locate your confirmation email, please check your spam or junk folder.

INTERNATIONAL & LOCAL TRACKING

Where a parcel is dispatched from our overseas warehouse, please allow time for it to travel to Australia, clear customs and enter the Australian delivery network.

Tracking information will update as your parcel progresses between countries, facilities and couriers.

Unfortunately, we do not have the capacity to provide continual individual updates or exact delivery dates while an order is progressing normally within the stated delivery timeframes.

Please use the dates of processing and delivery to see when y9ur order will be delivered and the VIEW YOUR ORDERbutton in your confirmation email to monitor the available status and tracking of your order.

If the applicable estimated delivery timeframe has passed and your order has not arrived, please contact us and we will review the order and available tracking information for you.

SHIPPING ADDRESS

Customers are responsible for ensuring that the shipping address and other information entered at checkout are complete and correct.

Please check your delivery information carefully before completing payment.

Once an order has been paid for and processing has commenced, we cannot guarantee that an address can be changed.

Baby Boho is not responsible for delivery problems resulting from incorrect or incomplete information supplied by the customer.

DELAYS / DELIVERY ISSUES

Baby Boho is not responsible for delays, delivery issues or other obstacles caused by Australia Post or other couriers that may affect the successful delivery of a customer's order.

Baby Boho is not responsible for loss or damage caused by Australia Post or other couriers.

UNCOLLECTED PARCELS / RETURN TO SENDER (RTS)

Customers are responsible for collecting their parcel within the timeframe provided by the relevant postal or courier service.

If a parcel is not collected and is subsequently Returned to Sender (RTS), it will be returned to the applicable warehouse.

We do not send replacement orders for parcels that have been returned to sender because they were not collected.

Once the parcel has been safely received and processed by the warehouse, a refund will be processed for the applicable value of the returned goods, less a $15 restocking and administration fee.

Original shipping and handling charges are non-refundable and will not be included in the refund. Return shipping or other shipping costs associated with the parcel are also not covered by Baby Boho.

Please be aware that parcels being returned to an overseas warehouse can take several weeks to arrive. A refund cannot be processed until the parcel has been safely received and processed by the applicable warehouse.

Customers should therefore be prompt in collecting their delivered order from the allocated pick-up location within the collection timeframe provided by the Couriers.